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CRM & follow-ups for your business

Keep the next customer conversation in view.

Connect enquiries, follow-ups and customer identity before moving into the commercial workflow.

Keep the relationship understandable

Review enquiry details and planned follow-ups with the relevant customer or contact context.

Create the right customer record

Choose individual or organisation and provide the required identity details, including the legal name for an organisation. Email is optional.

Review possible duplicates deliberately

Check candidates based on the supported identity and contact signals. Confirm a genuinely different customer or use the supported reviewed merge process; matches do not automatically merge records.

CRM opportunity with linked customer and next action

A populated opportunity keeps the next customer conversation and its commercial context together. The interface shown below is a current product capture from the populated fictional TerminalHQ demonstration workspace.

Current TerminalERP CRM opportunity showing value, stage, owner, follow-up and linked customer.
A populated opportunity keeps the next customer conversation and its commercial context together.
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How the workflow fits together

1. Record the enquiry and contact context.

2. Plan and review the next follow-up.

3. Check customer identity and duplicate candidates.

4. Continue to the appropriate customer or quotation workflow.

Customer identity and follow-up

Keep the relationship before creating another record.

  1. Lead
  2. Recorded activity
  3. Customer link
  4. Prepare quotation
  5. Confirmed new customer
  6. Prepare quotation

A practical example

A team finds an existing organisation while reviewing a new enquiry and checks the related contact before creating a duplicate customer.

Check the fit for your business

Keep duplicate review deliberate. A missing email address does not remove the other required identity fields.

Keep the next step close to the work.

Check customer context and keep the follow-up with the relationship through permitted phone workflows. Review browser access and the native companion’s current availability.

Explore mobile access

Make your next customer conversation easier to prepare.

Compare the plans or tell us how you want to use crm & follow-ups.