Menu
Industries

For digital agencies

Keep client requests, retainer work and billing in view.

Bring campaign projects, recorded effort and commercial agreements into one workspace for your agency’s day-to-day client work.

Keep the retainer boundary visible

Review the period, fee and included hours. An entry crossing the remaining allowance must be split into covered time and additional billable work.

Review delivery before billing

Connect the project billing agreement, approved time, corrections and recorded costs when preparing the invoice.

A clearer record for the work around the work

A small extra request still takes someone’s time. When scope and effort live in different tools, the account manager may only see the gap at billing time. Keep the agreement and recorded work available for an earlier conversation.

Know how the retainer period is being used.

Current TerminalERP retainer review showing the active period, included hours and recorded time.
Review current retainer usage before deciding what additional work is eligible for billing.
View full screen (opens in a new tab)

A working routine for your business

1. Confirm the agreement and period.

2. Review the remaining included hours.

3. Split a crossing entry.

4. Review eligible extra work before billing.

Retainer boundary

Keep included hours and extra work clear.

  1. Project
  2. Retainer period and included hours
  3. Recorded work
  4. Review coverage
  5. Review extra billing separately
  6. Split: 1h covered
  7. Split: 1h additional billable
  8. Review extra billing

Picture it in your working day

An agency with one included hour left records a two-hour task as one covered hour and one additional billable hour, then reviews the extra charge.

Before you choose your setup

What if a two-hour task has one included hour left?

Record one covered hour and one separate additional billable hour. A crossing entry is rejected until split.

Is a prepaid wallet an hours retainer?

No. A wallet tracks money and drawdowns; a retainer tracks a period and included hours.

A closer look at your speciality

Marketing & Growth Agency

Keep campaign scope, recurring client work and extra effort visible before the billing review. Channel results remain in your marketing tools.

Web & Software Development Agency

Turn the proposed pages or features into clear project tasks and billing references. Keep additional requests distinguishable from the original agreement.

Design & Creative Studio

Organise deliverables and review work around the client agreement so another revision can be discussed with context.

Public Relations (PR) & Comms

Keep the client brief, project work and fee records together. Media monitoring and distribution remain specialist services to verify separately.

Staffing & Talent Agency

Organise client service quotations and business invoices. Candidate tracking, placement compliance and staffing-specific payroll are not implied by the category.

AI assistance

Put AI to work for your business.

Turn a clear scope into a proposal draft your team can review.

Explore AI assistance

After a client meeting, record the next step or dated work through the appropriate phone workflow. Explore mobile access while keeping retainer review and approval deliberate.

Choose with clarity

What this industry setup includes—and what to confirm

Start with workflows shaped around the work you do, then check the specialist and regional requirements that matter to your business.

Choosing an industry configures the workspace. It does not turn TerminalERP into a certified specialist system or prove country-specific compliance.

Relevant workflows to explore

  • Customers & contactsCustomer/contact records, statements, collections, and linked activity
  • Projects, tasks & timeProjects, tasks, time, milestones, budgets, and selected billing runs
  • Quotations & proposalsQuotations, acceptance, conversion, and sales-order fulfillment
  • Invoices & customer billingInvoices, receipts, credits, returns, refunds, and payment status
  • Expenses & approvalsExpense capture, evidence, approval, and accounting posting
  • Employees, leave & payroll recordsEmployee records, lifecycle checklists, leave, and reviewed payroll records; no universal statutory payroll filing

What to confirm for your business

  • Advertising-platform campaign data and media spend reconciliation
  • Resource forecasting beyond recorded tasks and time

Start with one workflow from your business.

Compare the plans or tell us the task you want to manage. Use a real example to decide whether the available workflow fits.