Reconcile a bank account without losing the audit trail

What this guide helps you do

Compare statement activity with recorded bank transactions, resolve exceptions, and preserve review evidence.

Before you start

A bank account exists in the workspace.
The statement period and closing balance are known.
Payments and receipts for the period have been recorded where possible.

Step by step

Open Banking and choose the account you want to reconcile.
Open Reconcile and select the statement period. Import or enter the statement evidence shown by the page.
Match each statement row to the correct recorded transaction. Leave uncertain rows unmatched instead of forcing a match.
Review differences, duplicate candidates, and transactions outside the selected period.
Confirm the reconciliation only when the difference is zero and the source evidence is complete.

Find the workflow on screen

Current TerminalERP reconciliation view showing statement evidence and recorded bank activity. — Compare recorded bank activity with statement evidence before confirming reconciliation. Fictional TerminalHQ demonstration records.

Check the result

The account, period, statement balance, book balance, and difference all refer to the same period.
Every confirmed match points to the intended payment or receipt.
Unmatched items have an owner and a next action.

If something does not look right

Stop before confirming, posting, paying, deleting, or retrying the same submission.
Check the workspace, record identifier, date range, status, permissions, and source evidence.
Refresh once and search for the record before creating a replacement, so a slow response does not produce a duplicate.

Common problems and what to check

Difference is not zero: check the opening and closing statement balances, date range, outstanding transactions and duplicate imports. Leave uncertain matches unresolved.
A row is missing: confirm the selected bank account and period, then find the original payment or receipt before entering another transaction.

When to contact support

If the source evidence and permissions are correct but the result is still wrong, send the page address, record number, exact message, time of the attempt, expected result, and what you already checked. Never include passwords, API keys, payment-card details, or private provider secrets.