Review the source behind a balance

Before you start

You need accounting access and the account, period and question you want to investigate.

Follow these steps

1. Select the account and reporting period.
2. Review posted activity and the relevant statement or Trial Balance.
3. Open the journal and source business record.
4. Use cash flow, comparisons, budgets or subledger reconciliation where relevant.
5. Follow the supported correction or close workflow when needed.

Check the result

You can relate a balance to the selected period and source activity. A report total alone does not establish that all business records are complete.

If you get stuck

Check filters, source status and whether an event actually posted. Review closed-period restrictions before correcting it.

One thing to remember

Posted records use supported reversals or adjustments. Frozen close packs preserve a reviewed reporting basis; they do not certify accounts.

Keep going

• Record an expense with a clear payment status
• Write a support ticket that is easier to investigate

Still need a hand?

Tell us what you tried, what you expected and what happened. Keep passwords, API keys and private customer information out of your message.

Open a support ticket. Visitors without a workspace can contact us.

Still stuck?

Before contacting support:

1. Confirm the workspace, record number, date range and status.
2. Check your role permissions and the source document.
3. Refresh once and search for the record before repeating a submission.
4. Check the relevant guide for the next action; do not force a match, posting or approval.

If you still need help, include the page address, exact message, time, expected result and checks already completed. Never send passwords, API keys, payment-card details or provider secrets.